Refunds & cancellations

Flights and hotels are booked and charged through our travel partner Nuitée (LiteAPI), which is the merchant of record for those payments. To cancel, open the booking on your dashboard: you'll see a quote first (for flights, the airline's exact refund or penalty; for hotels, the rate's policy), and nothing is canceled until you confirm.

What you get back is decided by the fare rules or rate policy you accepted at booking: refundable fares and free-cancellation rates return the full amount; non-refundable fares, late cancellations and no-shows may return part of it or nothing. Some airlines return value as an airline credit instead of cash — the quote says so before you confirm.

Where it goes: refunds are returned by Nuitée to the card you paid with, typically within 5–10 business days of the cancellation being confirmed. Airline-side cancellations can take longer to finalize; your dashboard shows the current state and we message you when it settles.

Cashback is our commission shared with you, so when a booking is canceled the cashback tied to it is reversed — including cashback that had already been released to your Planet Wallet. If you had already withdrawn it, the reversal shows as a negative entry against future earnings.

If a supplier cannot complete a booking after you've paid (for example the airline declines to ticket), the booking is canceled automatically and the payment is refunded in full to your card by the merchant of record. You'll get a message on your dashboard and by email.

Paid memberships renew automatically and can be canceled any time from Account settings. Cancellation takes effect at the end of the period you've already paid for — you keep your benefits until then, and you are not charged again. We don't prorate or refund the remainder of a period unless the law where you live requires it.

Bookings you complete on a partner's site after clicking out from planet.store follow that partner's refund policy and are refunded by them. Cashback on those bookings follows the same reversal rule as above.

Message us through the in-app support chat or the contact page. If a refund hasn't arrived within 10 business days of a confirmed cancellation, tell us and we'll chase it with the supplier.